Today I was just checking the news groups and came across this site which has been launched by Government of India(GOI)
http://pgportal.gov.in/index.html.
Here people can lodge there grievance against any Government organization of India. You can check the status of your grievance and the best if your grievance is not addressed you can escalate it further.
From my personal experience I can tell that it is really difficulty to get a complaint book in government offices, and I am sure any one who has tried doing it knows this fact.
I was really happy to see that at least GOI is trying and it thinks that addressing peoples concern is worth while. By making the process of submitting the complaint easy will encourage more people to come forward and report there grievances.
We can debate on the fact, as how successful GOI will be able to execute this program. But what is appreciable is that now at least common people can lodge complaints, without running pillar and posts to know how to do submit a complaint. The online tracking of the status of the complaints will also help, that issues are closed properly and not left unattended.
The first step to solve any problem is to acknowledge that there is a problem. Good to know that our government has realized it. This is definitely a very positive move in the right direction. I hope people use it in right way and our society improves.
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